Terms & Conditions
Last updated: 30 September 2026
1. Service
CallNexaCRM provides CRM functionality for authorized users to manage teams, leads, follow-ups, calling-related records, reports and configured integrations.
2. Accounts
Customers are responsible for the accuracy of account information, safeguarding credentials and actions performed through their authorized users. Sharing credentials with unauthorized persons is prohibited.
3. Acceptable use
Users must comply with applicable laws and third-party terms. The service must not be used for unlawful harassment, spam, fraud, deceptive calling, unauthorized collection or use of personal data, or communications where required permissions or consent are absent.
4. Lead/contact compliance
Customers are responsible for the source and lawful use of uploaded lead data and for complying with applicable consent, telemarketing, messaging and do-not-disturb rules.
5. Plans and subscriptions
Feature access, user limits, campaign limits, subscription duration and price are determined by the active plan. Leads are not restricted by a lead-count limit. A subscription can be suspended or expire according to the configured plan and payment status.
6. Third-party services
Telephony, WhatsApp/messaging and payment services may depend on third parties. Their availability, fees, restrictions, outages and policies are outside CallNexaCRM's direct control.
7. Availability and changes
Features may be improved, modified or discontinued. Planned maintenance or unexpected service interruptions may occur.
8. Customer data and backups
Customers should maintain appropriate exports or backups of important business data. Production backup and retention commitments should be documented separately if offered.
9. Suspension
Access may be restricted for security risks, non-payment, abuse, legal requirements or material violations of these terms, subject to the commercial agreement and applicable law.
10. Contact
Legal/support email: support@yourdomain.example — replace before production.